Important Notes About Shipping
NOTE – When choosing how to ship your wine, if you have selected a specific shipping method such as 2-Day Air shipping, your order may not necessarily arrive two days later. It will, however, travel via 2-Day Air service with typically with a common carrier. It is extremely important to evaluate the time your order spends in transit, where we have no control over the environmental conditions.
Weather or Extreme Temperature
Due to our location on the West Coast we strongly discourage you from selecting “Ground Service” as your shipping method if you reside on the East Coast. During the winter and summer months, weather conditions (cold or hot temperature) and longer delivery times can often result in the spoilage of your order.
We don’t make any money on standard or accelerated delivery, but we frequently recommend faster shipping options to our customers outside the West Coast.
If you place an order with Cape Ardor and reside in an area of extreme weather temperature (or delivery routes through an area of extreme temperature), we will bill you for your order, pack it and hold it in our temperature controlled warehouse at no extra charge. You will receive an email stating that we are holding it for you until temperatures are more favorable to ship. If you would like us to release your wine (at your own risk), you will be asked to sign a release form, and we will not be responsible for any damages that may occur.
During the hot summer months, we may provide you with an alternative Refrigerated Train Option to facilitate your order. This is a temperature controlled train cart that runs from California to select States. If this option is available in your State, there is an additional charge $10 – $12 EXTRA per box for this option. We do advise a business address for your package’s destination.
This does not guarantee that your wine will not be subject to some heat, especially if you miss first attempted delivery from the carrier or your delivery address is residential. (Carriers typically deliver packages to business addresses in the morning and residential addresses in the afternoon).
IMPORTANT : WE DO NOT TAKE RESPONSIBILITY FOR YOUR WINE ONCE IT LEAVES OUR WAREHOUSE.
Returns and Cancellations
All requests for returns or cancellations must be made within 7 days of the sales order date. Due to processing fees, such as credit card merchant fees charged by your credit card company, and handling, we must enforce the collection of a cancellation / restocking fee (15% of the sales order value) when payment is complete; without exception.
Special order wines that we have purchased on your behalf that have not physically left our premises are subjected to a 50% restocking charge.
Cape Ardor makes every attempt to fulfill wine with the vintage ordered. Our suppliers from time to time will sell out of the current vintage and it is no longer available. If the ordered vintage is not available we will fill it with the next available vintage. Those circumstances are beyond our control and are not a valid reason for cancellation, special discounts or returning the wine. Returns will be subject to our 50% restocking fees.
Missed Delivery: Cape Ardor is NOT responsible if the receiver misses the 3rd delivery attempt. If the customer’s order is returned to Cape Ardor and the customer requests a re-ship, it is the responsibility of the customer to pay for the additional shipping if still required and the return shipping fee. If the customer wishes to cancel the order at that point, a refund for the order minus restocking fees, shipping and return fees will be credited the customers credit card or issued a store credit.
If you are shipping wine as a gift, please be sure to communicate with the receiver they have a package coming. Some people will refuse the shipment if they are not expecting it.
CellarDoor Direct Program: Orders placed through the CellarDoor Direct Program (at the winery) are NOT REFUNDABLE. We take great care and expense to have the wines available for your orders by pre-ordering them on your behalf. Your signed order form confirms your purchase. Please see: (“I confirm ordering wines according to the information above and agree to receive the wines and make payment in accordance with the information above.”) This is clearly stated on the winery order form.
All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered.
We will not accept returns for the following:
If, however, you do experience a problem with a wine, please contact us within 7 days of receiving your wine and at our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
If you experience any problem with your order, please email us at firstname.lastname@example.org or call us at 888-812-2543, and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.
Pre-Ordered and Backordered Wines
Cape Ardor often will sell wines on a pre-order basis. Many of our pre-ordered wines are traveling from South Africa and can take up to 3 months until delivery. We pride ourselves on making boutique wines available to our customers, however we can experience delays due to US customs, port strikes, weather at sea etc. We do everything we can to get your wine to you in a timely manner.
Payment for preordered wines are due at the time of the sales order confirmation. Your card will be billed for the full amount and cancellations will be subject to a 50% fee. This is due to the lead time, distance and special handling required to fulfill this order. This is the only way to guarantee stock will be held for you. Paid orders are filled first-come first-served. Demand for a given item often fluctuates, so simply wait-listing for a wine will not guarantee you will receive it when it comes in, as customers with paid orders will be filled first.
At the time you place your order, we may provide an estimated date that we expect the wines to arrive at our warehouse. This date is provided for estimate purposes only – it is not a promise or guarantee of delivery time. Due to circumstances out of our control, these estimates are not always correct.
Delayed arrival of these wines is not a valid reason to cancel an order.
If you place an order with Cape Ardor, your credit card will be billed at the time of your purchase, even if any of your wine(s) are on a preordered or backordered status. We special order wines based on your demand and if you wish to cancel your order, you will be subjected to a restocking fee (15% of the sales order value). Please refer to “Returns and Cancellations” above.
If your preordered wine is not made available to us (this can occur for a variety of reasons), we will refund your full payment to you. We will not be liable for incremental or consequential damages or be required to cover the wine from another source.
If your product is damaged in shipping, please contact us immediately so we can ascertain how the product was damaged and the appropriate resolution. WE ARE NOT RESPONSIBLE FOR DAMAGES ONCE THE PACKAGE LEAVES OUR WAREHOUSE AS THE CARRIERS INDEPENDENT BUSINESSES FROM CAPE ARDOR LLC AND NOT ASSOCIATED WITH CAPE ARDOR. We will attempt to open a claim on your behalf with the carrier and advise you of the outcome.
If you have any questions please contact us at:
p: +1 888 812 2543
Cape Ardor reserves to revise our Shipping Policy and Terms and Conditions without notice.